# Which betting sites publish their support channels and hours? > How GRAI-licensed betting sites in Ireland publish support channels, hours and complaints routes; cells are not yet verified on 7 November 2026. Source: https://bookieledger.com/compare/best-for-customer-support/ Updated: 2026-11-07 On 7 November 2026 this page has no published order yet. It will rank GRAI-licensed betting sites on the support information they publish: chat, e-mail and phone channels, opening hours and a complaints route. Reply speed is not measured. Contact pages are not yet captured, so every cell is open and not verified. ## How is the order decided? Group S of the Ledger score has five items worth 15 points: chat, e-mail and phone at 2 points each (S1), opening hours at 4 (S2) and a stated complaints route at 5 (S3). An item scores when the operator publishes it on a public page. We did not contact any support team and did not time a reply, so a fast or slow service cannot be read from this page. Not published and not verified both score 0. The difference is shown in the cell wording. **Bottom line:** the ranking measures published contact details, not the service behind them. ## The ranking Rows are alphabetical until the contact pages are captured. **Support information by operator · Source: operator contact and terms pages, not yet captured · Checked 7 November 2026** | Operator | Score | Channels (S1) | Hours (S2) | Complaints route (S3) | Checked | |---|---|---|---|---|---| | bet365 | Not yet calculated | Could not be verified on 7 November 2026 | Could not be verified on 7 November 2026 | Could not be verified on 7 November 2026 | 7 November 2026 | | Betfair | Not yet calculated | Could not be verified on 7 November 2026 | Could not be verified on 7 November 2026 | Could not be verified on 7 November 2026 | 7 November 2026 | | BetVictor | Not yet calculated | Could not be verified on 7 November 2026 | Could not be verified on 7 November 2026 | Could not be verified on 7 November 2026 | 7 November 2026 | | BOYLE Sports | Not yet calculated | Could not be verified on 7 November 2026 | Could not be verified on 7 November 2026 | Could not be verified on 7 November 2026 | 7 November 2026 | | Ladbrokes | Not yet calculated | Could not be verified on 7 November 2026 | Could not be verified on 7 November 2026 | Could not be verified on 7 November 2026 | 7 November 2026 | | Paddy Power | Not yet calculated | Could not be verified on 7 November 2026 | Could not be verified on 7 November 2026 | Could not be verified on 7 November 2026 | 7 November 2026 | | Unibet | Not yet calculated | Could not be verified on 7 November 2026 | Could not be verified on 7 November 2026 | Could not be verified on 7 November 2026 | 7 November 2026 | | William Hill | Not yet calculated | Could not be verified on 7 November 2026 | Could not be verified on 7 November 2026 | Could not be verified on 7 November 2026 | 7 November 2026 | **Bottom line:** eight rows, three open cells each, no result yet. ## Who leads and why No operator leads on 7 November 2026. A leader will be named after eight rows are complete, with the channels and hours it lists and the page where they appear. **Bottom line:** a leader will be named from published contact pages only. ## How to read "not published" A blank means the item was not on the operator's public pages on the check date. It does not mean the item does not exist; it may sit behind a login or in an account area. Where a channel appears only after login, the cell reads as not verified, because we did not open accounts. **Bottom line:** an empty cell is a gap in what is public, not a finding on service. ## Where to complain next The GRAI publishes a Compliance and Complaints FAQ. It is the primary source for the complaints route, and we have not yet extracted what it says. This page therefore does not summarise it. Practical steps are on (page:licence/where-to-complain-about-a-betting-site). Help with gambling harm is a different service: the Gambling Awareness Trust helpline is 1800 936 725, open 24/7. **Bottom line:** start with the operator, then follow the route the GRAI describes. ## Who is not included, and why Eight candidates are covered out of 40 licensees in the register snapshot. Reasons for including or leaving out others will be recorded on (page:data/inclusion-log). **Bottom line:** inclusion decisions will be logged, not implied. ## Age limit and help 18+ only. Gambling can be addictive – play responsibly. Free 24/7 support: Gambling Awareness Trust 1800 936 725 · gamblingcare.ie. Tools for limits, breaks and self-exclusion are explained on (page:responsible-gambling). **Bottom line:** this page does not place bets and does not ask you to. ## Sources - [GRAI licence register](https://www.grai.ie/register/licence-register), snapshot read 6 November 2026, register last updated 20 October 2026; recheck due on the day of publication. - GRAI Compliance and Complaints FAQ on grai.ie: primary source for the complaints route, to be read and quoted in short extracts. - Operator contact pages: to be captured, with URLs and dates. **Bottom line:** every licence entry above comes from one register snapshot, and operator statements are still to be collected.